ScriptRunner’s ‘REST endpoints’ feature was the star of ACA-IT’s solution. ScriptRunner’s REST endpoints - the standout solution Today, a student or staff member who needs IT support can click the flag corresponding to their language of choice (Dutch or English) on the university website and instantly change the system language across both their Jira and Confluence profiles. With a little help from ScriptRunner, your service desk end-users will benefit from a smooth experience, as they will no longer have to adjust the language settings on every application of their JIRA/Confluence profile.ĪCA IT-Solutions used a HTML module of the Refined theme for injecting the flag buttons with a script.ĪCA IT-Solutions used ScriptRunner to create a smooth language experience for their client Odisee - a Bruxelles University College that offers courses for over 10,000 students from 79 nationalities. A user story Seamless IT support in your preferred language across Jira and Confluence You can switch the language on the knowledge base to Portuguese, but this involves a journey back to the settings page in order to change it. You switch the language on Jira Service Management to Portuguese, but when you access the knowledge base to read what might be causing the issue, the results are shown in English. You navigate from your company’s website to your support portal to try and find a solution to a login issue you are experiencing. Imagine you are a Portuguese user while your software is in English. The problem with this basic setup is that while users can adjust the language from the settings page in Jira Service Management and Confluence, the transition is not seamless and needs to be done in each application individually. One of the most common setups for organisations providing IT support is done using Atlassian’s Jira Service Management (formerly known as Jira Service Desk) and Confluence, where Confluence acts as a knowledge base. If you’re a company working with multiple languages, offering your end users a support experience in their preferred language should be a priority.
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